Refund policy

No Refund Policy Due to the custom nature of our products, we do not accept refund requests under any circumstances. Each order is specifically created based on customer specifications, making returns and resales impossible.

Order Confirmation Before placing an order, please carefully review all product details, specifications, and design proofs. By confirming your order, you acknowledge and accept that all sales are final.

Exceptions We are committed to ensuring the quality of our products. In the rare event of a manufacturing defect or production error caused by us, please contact our customer service team within 3 days of receiving your order. We will evaluate the issue and, if applicable, provide a suitable resolution, which may include a replacement.

Contact Us If you encounter any problems or have questions about our refund policy, please reach out to our customer service team at sales@epicprint.co.nz.

By making a purchase on our website, you agree to this refund policy.